Ticketing System.
Knowledge Base.
Community Forums.
Why Zendesk?
Zendesk is a customer support platform that lets you connect with customers on any channel.
Whether your customers want to connect by phone, chat, email, social media, or any other channel, Zendesk brings all your customer interactions to one easy to use platform to make it easy to keep track of all your support requests, answer questions quickly, and monitor customer service agent’s effectiveness.
Zendesk’s products are easy to set up and start using fast – most anything you’ll need to use feature-wise will work right out of the box.
And their platform offers all the customer relationship management (CRM) tools you need in an industry-leading cloud platform, so whether your a fast-growing startup or enterprise looking to improve your current standards, Zendesk can scale to meet your needs.
If your company has been struggling to keep up with your customer support demands (say, your first response times aren’t very good), you owe it to yourself and your company to take a look at Zendesk.
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Key Features
Zendesk makes software for everything from sales to customer relationship management and employee experience
Zendesk markets to businesses of all sizes, from small and medium businesses to huge enterprise businesses
Zendesk makes tools for every industry, from healthcare to government